John and Debbie P.
My husband is always volunteering to griddle because the clean up is so easy and thorough
Tara
Amazing product, took a while to get due to supply issues and increased demand but they were extremely helpful when we reached out they promptly communicated and when we received two heads instead of the dunk tank, they sent us the missing item.
Mia
If I could give 0 starts I would it’s been a nightmare working with them. My package still hasn’t arrived and they won’t respond to my emails
Kirstin
I did not receive the dunk tank that was part of my bundle. I sent a message and never received a reply. I have not used the brush yet because I don’t have the dunk tank.
Philip
Shipment was delayed (waited over a month) with no communication from the company. When it did arrive, the wrong items were in the box. I contacted customer service via email (they said they respond faster this way) and have not heard back in days. I don't care how good they claim the product is, the lack of basic customer service is stunning. I would not recommend this company to anyone.
Sheila
I didnt receive the dunk bucket. It was part of my order I have already paid for. I emailed and havent even received an acknowledgment. Poor Customer service.
Patti P.
Bought these for my husband and son-in-law. They both love 'em!
Rebecca
I didn’t receive the dunk tank! I have sent three messages to try to let the company know and their mailbox is full. I call and no one answers. Currently disappointed—hoping they can make it right!
Mary
Really like it! I’m still waiting for part of my order which is frustrating
david
Took 3 weeks to receive and then it wasn’t even the package deal I ordered.
Libbi
We never got the black dish that holds water. Could you send it still?
Charles
Missing a piece, and it took longer than expected. They said they were overwhelmed by the amount of orders.
They said they would correct as soon as possible.
Debbie
I wanted to rate with no stars but 1 is required. My order didn’t ship for several weeks. I attempted to contact the company by email, phone and message through Shop app. I received no response to any of these messages. I attempted to cancel the order, but they had already charged me. I had to dispute the charge through my bank. The order arrived several weeks late and what arrived was not what I ordered. I shipped it all back and would never recommend this company or it’s products. I would strongly discourage anyone from ordering from them.
Matthew
Took over a month to receive order, upon arrival the order was not correct. Reached out to customer support who asked for a picture of the items I received; but I cannot reply to the email or email support at all because their mailbox is full. No way of contacting them at all.
Karen
I’m missing my 5 dunk tanks so my order isn’t complete
Raegan
Will never buy from them again! Didn’t get all my supplies and sent my product 1 month later!!!
Lauren
Order took a month to arrive and was incomplete. No help getting missing items from customer service. Not on the up and up!
Wendy
The wash bag was missing and there is no phone number. I sent multiple emails and still no response. It also took over 2 months to arrive. Definitely not recommended
Barnaby
Order was slow to get delivered. It was late and on top of that I didn't get what ordered. I've been trying to email them for the past several days and it's undeliverable because their email accounts are full. I'm sure the product works, if I ever get my proper products.
Larry
Item was incomplete. No dunk tank was ever received or sent. Contacting customer service is extremely difficult.
Chris
I love the brush, however, I didn’t receive the dunk tank and I can’t get to seller to respond to my request to send my dunk tank!!
Anthony
Disappointed that the dunk tank was missing from the order. Hopefully manufacturer will correct this mistake soon. Brush appears to work fine.
Randall
Incomplete order arrived and customer service is unreachable. Stay away from these folks.
Douglas
Incomplete order. No response from customer service.
Jimmy
It works great. It took 5 weeks to receive it, and my dunk tank was mistakenly off the order. They also mistakenly sent me another brush head, so I’ll call it a win.
Mark
It was late, and I didn't receive the dunk tank...
Danielle
Love it so easy to use and cleans my grill perfectly. It’s great and worry free to use, no metal bristles getting in your food.
Debra
When I received the delayed package of my order … the Grill Rescue Dunk Tank was not included.
Nothing included in package or website telling me it will be arriving separate.
Cindy
Grill brush works great. My order was incorrect and customer service is slow to respond. Did not receive the dunk tank but received an extra brush head.
Christopher
Didn’t get dunk tank
Linda
I didn’t receive my water pouch. Emailed them with no resolution. They are a horrible company. It took a month to receive the order and when it came it was missing items.
Kristina
Good brush and scrubber but did not receive my water bucket and costumer service has yet to respond to my request. Product ordered June 16th, received July 8th, emailed a bout missing Part the 8th, got a response asking g for a picture July 9th, replied with picture July 9th, this review on July 13th still waiting for response from costumer service.
Ginger
My order is missing the dunk tank. I have notified them and fulfilled their request but still no answer to resolve the issue. Been a week. Not very happy about this. I can't give a good review. They need to fix this.
Dotti
Horrible customer service service- missing an item from my order and poor communication to resolve which hasn’t happened yet
Lori
They did not ship full order contacted them said they would send out the rest of it. Been a week , sent another email waiting for a response .
Julia H.
I got this package for my brother for his birthday and he loved it!
Holly
Shipping took several weeks and I had to keep requesting updates. I didn’t get the water reservoir as is shown in picture but they included an extra sponge. I guess they decided to make a substitution without my consent.
Janelle
The dunk tank is not included
Nana
So far the purchasing experience is AWFUL!! It took me contacting them to see where my product that I ordered after 2 weeks and then when I finally get it after 1 month, it’s not even what I ordered!! And then I tried to email contact them about possible exchange, I get an automated response saying this recipient cannot receive my email because their mailbox is full!! So what do I do with what I got and how do I get what I paid for!?!?
Susan
Took a long time to arrive and the order was incomplete. I paid for more than the basic package and have yet to receive it all.
Darcie
Good product very slow shipping
Chad
We didn't get the dunk tank with our order. have not call them about it yet
James
Took over a month after paying expedited shipping, when finally arrived it was missing part of the order. Horrible customer service.
Aycock
I ordered this in June and then it finally arrives over a month later and the both dunk tanks are not in the boxes...and I paid extra for fast shipping. I am very upset! I was really looking forward to giving this to my husband and father and waited so long... and now it is not all here. Very disappointed!!!
Sean
Took forever to receive the order, then when it came it didn’t have all the pieces. Hopefully the product works better than the order process.
Michael
Did not receive my complete order. All 3 dunk tanks were missing from my order. I ordered two boxes in order to give them as gifts. Grill rescue charges you for the boxes and then uses those boxes to ship everything you ordered. Customer service doesn’t respond quickly. If they don’t fulfill my order I am sending everything back.
Carla
Haven’t used yet but so far, a gift that was supposed to be for Father’s Day, came weeks late because of manufacturing issues even though I paid extra for faster shipping AND THEN it came with no dunk tank. Get it together! Super disappointed….
Karen
Got my order but the water container is not in the box.
Kevin C.
Love it steam from the pad makes the grill come out really clean
Heather
It took an entire month to receive the product, plus I did NOT receive the dunk tank. I received an extra scraper.
Lisa
I ordered this over a month ago and still have not received anything! It says it was delivered yesterday, but it's nowhere in sight??
Update....I actually received the grill brush 2 days after it said it was delivered, but there was no dunk tank with it and I specifically ordered one. Wondering where its at?
Shawna
Missing items. Update to review. Customer support worked quickly to resolve our issue and shipped the missing item. Product is very durable. Have not used it yet but anticipate that it will work well due to the high quality of the materials.
Patrick
My dad loves it and can't wait to use it for BBQ.
Dan M.
Very happy with this product
Michele
This took way too long to receive. It was a gift that arrived weeks late and not the quality I expected
Thomas
Dunk tank never showed up, and I ordered this product roughly 2 months ago
Gale
The lack of customer service is unacceptable. I ordered the product a month ago and then requested multiple times to have my order canceled since it was clear they were unable to fulfill my order. I kept receiving the same message back asking to give them one more week. Only after advising that I was going to submit a complaint with the Better Business Bureau did they ship my order and upon receipt of the order, the 2 dunk tanks that were part of my order were missing. I would not recommend conducting business with this company due to the lack of customer service and inability to fulfill orders in a timely manner. If a company does not have inventory to fulfill orders upon receipt, they should advise consumers that products are on back order.
Jarrad
Never received the item and I was not reimbursed. Poor customer service.
Phil B.
Best product I have found. Money well spent!
Sami
Love the product. Customer service was great but it took absolutely forever to ship.
TAMARA O.
Husband loves it!!
Lori
Horrible customer service and terrible delivery time. Would not order again! Ruined Fathers Day! Like literally 3 weeks late!
Diane
Product is great, easy to use to clean the grill.
Shipping time is 3-4 weeks - the really need to improve shipping times.
Rob M.
Best grill cleaner I ever used
Dan
Seems to clean decently. There should be a warning about that hot liquid splashing. It looks old after first use.
Heather
I would NOT recommend this "small" business to anyone. My next day paid shipping turned into 27 days.
Upon reaching out to customer service for a refund 3 times, I received a message stating that they had exceeded order expectations and were hiring more people to address the influx. I was given 2 different dates for shipping, both were incorrect. The only reason they finally shipped it....you can request a refund from the SHOP app at 30 days.
The packaging was a thin plastic bag, cut by the grill brush.
It's NOT worth $50. I'll stick with an onion & tongs, which adds more flavor and has natural cleaning power (look it up)!
Grant
Works ok. Not great.
Susannah
Great product. Didn’t get notification that the shipment would be late. Therefore, my FIL didn’t get his gift until today. Not happy about that.
John
Product is good. Customer service sucks. Don't order direct from the company if you need/want it anytime within a month. You're better off paying slightly more and ordering off Amazon, they prioritize stocking retailers first and customers that place orders with them last.
Richard H.
It did a great job love this one ❤️
Kimberley C.
My husband loved his gift! Can't wait to use it on our new griddle!
Katie
This product never arrived. I will be reporting it to the bank for fraud.
Annette
Great quality! Love it
Dave
Great product cleans great
Robert
Love it. I have a little one now, and bristles in food kind of scares me more now.
Peter B.
Great Brush … definitely gets the job done and would definitely recommend!
Leon
Awesome products. This is my second purchase.
Charlene
Didn't work as well as I thought.
Customer
I have a Traeger smoker and a Blackstone and love to use this in both! Had some guys over and they were in awe of my new cleaner and was asking the name of it so that they can order it! Love love love it!
Jaylinn
Love this project! Can’t wait to use it.
Nelson S.
Best thing that I’ve ever bought for my grill. No more worries of a piece of a wire brush ending up in my food.
Lee P.
Bought this set for my daughter when she moved to her new house. Love mine
Lauren
If you’re used to using the wire brushes, this will take some getting used to, but it’s worth it! Since it’s a smoother cleaning surface, it takes some patience to get the grill as clean as a metal brush would, but it does get the job done. It’s a really solid design, it doesn’t feel cheap, and the handle is long enough to reach the back of your grill without feeling too much heat. I definitely recommend buying the one with the metal scraper on it. It serves at a safe middle ground between a metal and non metal brush.
Fred
Great product, much better and safer than wire brushes. Very sturdy too.
Andrea B.
Bought for my brother, a firemen. He loves it!! Has used it multiple times and work and the guys on his crew also find it impressive.
Cleans well, great materials, works great!
Thaddeus N.
The grill "brush" works fantastically, just like they say it does in the adverts. I definitely recommend the product. My only complaint (and I have a hard time really calling it that), is that the handles on the dunk tank want to chronically flip to the inside of the tank and into the water, so they sit there and soak in the grimy water and the brush head rubs on them every time you dip. If there is a trick to getting them to dangle outside of the tank, I'm all ears. Otherwise the product is great.
Ashley R.
I haven’t used the product yet, but wanted to leave a review for the customer service I received. I bought 3 grill kits as gifts for family members for Christmas. I didn’t open the package because I want them to be the first to open the box. One out of the three never came and one of the orders had the wrong kit in it. I was little disappointed but since it was Christmas Day and I had a lot of down time I contacted Customer service on their website. Within 30 mins I had a replay back and within 2 hours, on Christmas Day, they resolved the issue. I was shocked by the quick response and happy with the way they handled the situation.
My brother has used the kit and absolutely loves the way it cleans.
I will definitely be recommending this grill brush to everyone and they have a forever customer with me. Thank you again for the amazing customer service.
Helen
My son thought it was spectular
Erik
Best grill brush out there!
Jessica
My dad, boyfriend, and brother in law love this grill cleaner. The Grill Rescue Black Friday deal was perfect for me to get them all replacements!
Dwayne F.
Easy to use great product. Easy to clean
Michael G.
When you crank up the grill to high temp this really does make a difference not to mention much safer!
Tim
Easy to use and works great!!
Christine L.
This was a gift that was specifically asked for. I’m sure the recipient is loving is new tool.
Ann L.
Great product that works well. I have given these as gifts on a couple of occasions. Order well ahead as shipping takes quite awhile.